Privacy Policy

Since 01/Feb/2016

1.    Introduction

When you use and our luggage delivery service, you trust us with your personal information. This Privacy Policy is meant to help you understand what information and data we collect, why we collect it, and what we do with it. This is important, and the document is aligned with our Terms and Conditions. We hope you will take time to read it carefully. This privacy policy is only adapted to website ( which is directly owned by AIRPORTELs Co., Ltd. (Tax ID: 012555802****). We respects the privacy of your information and data and ensure our associates and staffs will not illegally release or disclose your personal information without your consent. Please notice us if you have any doubt or question via our Contacts. For the other linked websites and partnered platforms, please refer to their own privacy policy. We ARE NOT responsible to the usage and effect of these websites owned by a third party.

2.    Collection and its purpose of information and data

Information we collect automatically – When you access to our website, user preference, cookies, and IP address will be recorded automatically. The purpose of this is to provide our visitors and users a convenient and useful platform and keep us improving our services. “Cookies” are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s local hard drive. We also use cookies to collect information as the other websites in an ordinary way. Most of the browsers accept browsers accept cookies automatically. If you don’t accept the usage of cookies, you can instruct your browser to refuse cookies or when cookies are sent. However, by limiting the function, some of the features and function would not be available for you to use.

Information you provide – By registration and reservation of the service, we will ask our clients to fill the form which includes necessary personal information or align the information of their social media accounts to provide the service. Details of transactions, accounts, contact records, and the other essential information that is required to fulfil your order or request. The above information and data are necessary to provide a justice and fair evidence when either participated party or entity fail to fulfil his/her/their duty.

3.    Usage of information and data

We use the information we collect to provide service and improvement and optimization of our system within our organization, or provide the information partially to partnered business if necessary. We won’t sell or provide your personal information to any unrelated third party.

4.    Disclosure of information and data

From time to time, we may disclose your personal information to any member of our organization for operational usage only. These members could be our subsidiaries, employee, or any entity who is directly owned by AIRPORTELs Co., Ltd. Also, we may disclose partial personal information to hotels or partnered businesses who apply equivalent information protection obligations to us with operational purposes.

Under the law of the Kingdom of Thailand, if any suspected event or person is under investigation by Thai official or governmental institute or authority, we will cooperate such organisation for the event.

5.    Your rights

You have the right to ask us not to process your personal information and/or data for our marketing purpose. Usually, we will ask you for such purpose in advance before we collect your information. You can avoid your information to be processed by us by checking the boxes or enquiries when you insert your information and data in the forms or channels we used to collect the data. You can also inform us via our email and the other contacts in section 10 or Contact Us.

From time to time, our website may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6.    Access to information and data

You have the right to amend and request for change for your own information. Please contact us via our email or phone for further enquiry. However, we may request to inspect and verify your identification when you order for modification or request for your own information we hold. Please be very careful when you insert the information of your identification such as ID number, passport number, and nationality as such information is not able to change once it has been confirmed. Only in the event that you can provide appropriate and sufficient evidence to modify your data. Though you have the right to request for information modification, we reserve the right to charge you a reasonable fee for the work.

7.    Security

In order to protect your personal information, we take all reasonable steps, through the use of updated security software and protocols, training and fostering awareness and practices of our associates and staffs, and signing confidentiality agreement with our employees. Technically, we apply SSL to encrypt our services and information.

8.    Changes of our privacy policy

This Privacy Policy is effective as it was posted on 01/Jan/2016 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effective immediately after being posted on this page. We reserve the right to update or modify our Privacy Policy at any time to keep information up to date. AIRPORTELs will announce the new version if any information is updated or changed at an appropriate position of our website. However, we will not notice each of our stakeholders directly. Please check the document periodically to know your rights.

9.    Language

English shall be the governing language in which this privacy policy is agreed. As required by the prevailing laws and regulations, this Privacy Policy may be translated into the other language(s) to support users and visitors. If any inconsistency between the English and the other language versions occurs, the English version shall prevail of such inconsistency. The inconsistent language version shall be revised accordingly to provide the same meaning of that of the English version.

10.         Contacts

AIRPORTELs Co., Ltd. is an organization registered in the Kingdom of Thailand under number 012555802****

Tel (Customer Service): +666-321-666-55

Tel (Customer Complaint): +666-321-666-99

Email: [email protected]

Address: 11/20, Moo 5, Summakorn Village, Bangkhunkong, Bangkruay, Nontaburi 11130

Address (Thai): 11/20 หมู่ 5 หมู่บ้านสัมมากร ตำบลบางขุนกอง อำเภอบางกรวย จังหวัดนนทบุรี 11130